FREQUENTLY ASKED QUESTIONS

A Simple Comparison:

Let's say that your Campaign raised $50,000.00 (fifty thousand) for your church.  By using ToucanWin.com you’d save over $5,000 in platform service fees.

No.  There is no cost to open an account whatsoever.

We are glad you asked! Your money is directly deposited into your account of which you manage.  The first time you try to withdraw your funds, there are security checks that you have to complete to confirm your identity.  Once this is done, the subsequent withdrawal is automatic per your settings as to when or how often you want to receive the money.  

Your online account security is a high priority and of utmost concern to ToucanWin.com. That is why we employ multiple-step security including smartphone security code verification. ToucanWIn.com is protected by the industry's highest SSL security certificate. Donor credit card information is not visible to your Campaign organizer or ToucanWin.com staff.

Providing information such as date of birth, social security number, etc., with the first withdrawal of Campaign funds is for your protection. ToucanWin.com has a zero-tolerance policy for fraud and we want to make sure that your money is protected. Treatment of your personal information is governed by legal requirements that we abide by. Account security and personal information protection is a critical commitment to ToucanWin.com and receives our highest attention.

The quickest way to get help on a technical issue is to email [email protected]. A member of our team will respond as quickly as possible.

Absolutely!  That is one of our distinguishing features. We have the expertise to assist you in developing your Campaign message across various mediums including text, audio, and video. Our fee for these services is $125 per hour and requires a 50% advance payment prior to commencing any work.

Why use ToucanWin.com? There are many reasons as to why you should use ToucanWin.com, but the most important reason has everything to do with your Campaign... MONEY! With our NO-COST service platform for Auctionpreneurs, we aim to help you keep as much of the money as possible. Please allow Alex to tell you why in this video in just one minute. Click here!

Providing information such as date of birth, social security number, etc., with the first withdrawal of campaign funds is for your protection. ToucanWIn.com has a zero-tolerance policy for fraud and we want to make sure that your money is protected. Treatment of your personal information is governed by legal requirements that we abide by. Account security and personal information protection is a critical commitment to ToucanWIn.com and it receives our highest attention.

Most web browsers include a feature to block pop-up windows. While this may eliminate unwanted or bothersome pop-up windows, the feature sometimes can impede the functionality of legitimate or useful websites.

Follow the instructions below to configure your web browser to allow pop-up windows for your selected websites.

• Apple Safari (macOS)
• Google Chrome .current (Windows/macOS)
• Mozilla Firefox.current (Windows/macOS)
• Microsoft Internet Explorer (Windows)
• Microsoft Edge (Windows 10 only)

Note: If you have installed third party applications to block pop-ups (examples include the Google, MSN, and Yahoo! toolbars), be sure to consult the vendor documentation to allow pop-up windows for desired websites.

Safari (macOS)

Safari for macOS has no per-website control over blocking pop-up windows. Pop-ups are either blocked, or they are not. To allow pop-ups:

1. From the Safari menu, choose Preferences... and click the Security tab.
2. Ensure the Block pop-up windows option is not checked. Unchecking this option will allow pop-ups.
3. To block pop-ups once again, check the Block pop-up windows checkbox.

Note: If you are concerned about allowing pop-ups globally for all websites that you browse, consider using another web browser that allows website exceptions such as Chrome or Firefox.

Chrome .current (Windows/macOS)

1. Open Chrome, then go to the web page that you want to allow pop-ups.
2. In Chrome's URL window, highlight the entire web address of the current page, then choose the Copy command from the Edit menu or right-click and choose the Copy command.
3. Click the icon with three horizontal bars in the upper right side of the browser toolbar.
4. Click Settings.
5. Scroll to the bottom of the Settings section and click Show advanced settings... .
6. In the Privacy section, click Content settings... . The Content settings window appears.
7. Scroll to the Pop-ups section, and then ensure the Do not allow any site to show pop-ups radio button is selected.
8. Click Manage exceptions... .
9. In the Hostname pattern field, choose the Paste command from the Edit menu or right-click and choose the Paste command, and ensure the Behavior dropdown menu is set to Allow.
   
   Notes: Pasting the web address of a page you wish to allow pop-ups is recommended, rather than typing the generic main web address. For example, you might visit www.example.com/requirepopup.html, but the page is actually hosted at popup.example.com/forms/popupform.html. In this example, you must allow popup.example.com, not www.example.com. Note also that entire websites must be allowed, not individual directories or pages, so in this example Chrome will automatically add the top level popup.example.com to its Allowed sites.
    
10. Click Done.
11. Close any remaining dialog boxes.

Firefox .current (Windows/macOS)

1. Open Firefox, then go to the web page that you want to allow pop-ups.
2. In Firefox's URL window, highlight the entire web address of the current page, then choose the Copy command from the Edit menu or right-click and choose the Copy command.
3. Click the icon with three horizontal bars in the upper right side of the browser toolbar.
4. Select Options (Windows) or Preferences (macOS).
5. In the left sidebar, click on the Content icon to display the Content section.
6. In the Pop-ups section, ensure the Block pop-up windows checkbox is selected, then click the adjacent Exceptions... button.
7. In the Address of web site: field, choose the Paste command from the Edit menu or right-click and choose the Paste command, and then click Allow.
   
   Notes: Pasting the web address of a page you wish to allow pop-ups is recommended, rather than typing the generic main web address. For example, you might visit www.example.com/requirepopup.html, but the page is actually hosted at popup.example.com/forms/popupform.html. In this example, you must allow popup.example.com, not www.example.com. Note also that entire websites must be allowed, not individual directories or pages, so in this example Firefox will automatically add the top level popup.example.com to its Allowed sites.
    
8. Click Save Changes.
9. Close any remaining dialog boxes.

Internet Explorer (Windows)

When a website attempts to launch a new pop-up window, you may see dialog boxes alerting you of pop-up windows that have been blocked. Follow the instructions below to allow pop-up windows on a per-website basis.

1. Open Internet Explorer, then go to the web page that you want to allow pop-ups.
2. In Internet Explorer's Address field, highlight the entire web address of the current page, then right-click and choose the Copy command.
3. From the Tools menu (the gear icon on the far right), select Internet options. The Internet Options dialog box opens.
4. Click on the Privacy tab.
5. Under Pop-up Blocker ensure the Turn on Pop-up Blocker checkbox is checked, and then click Settings. The Pop-up Blocker Settings dialog box opens.
6. Right-click in the Address of website to allow: field, then choose the Paste command.
   
   Notes: Pasting the web address of a page you wish to allow pop-ups is recommended, rather than typing the generic main web address. For example, you might visit www.example.com/requirepopup.html, but the page is actually hosted at popup.example.com/forms/popupform.html. In this example, you must allow popup.example.com, not www.example.com. Note also that entire websites must be allowed, not individual directories or pages, so in this example Internet Explorer will automatically add the top level popup.example.com to its Allowed sites.
   
   For more information about pop-ups, see Learn more about Pop-up Blocker, located at the bottom of the dialog box.
    
7. Click Add.
8. Close any remaining dialog boxes.

Edge (Windows 10 only)

Microsoft Edge for Windows 10 has no per-website control over blocking pop-up windows. Pop-ups are either blocked, or they are not. To allow pop-ups:

1. Click the ellipsis icon (...) in the upper right corner of your web browser, and then click Settings.
2. In the Advanced settings section, click View advanced settings.
3. In the Block pop-ups section, click the switch to Off. Pop-ups are now allowed.
4. To block pop-ups once again, click the switch to On.

Note: If you are concerned about allowing pop-ups globally for all websites that you browse, consider using another web browser that allows website exceptions such as Chrome or Firefox.

You certainly can!  Auctionpreneurs are currently being approved on a case-by-case basis through our Auctionpreneur Application.

A Bid Token, in the context of ToucanWin's crowdfunded platform, is a unique entity that a User obtains in return for the amount they have pledged, given that the Pledge Goal has been met by the end of the Pledge Phase. This exchange happens on a one-for-one basis - for every dollar pledged, the User is awarded one Bid Token.

Upon the successful closure of the Pledge Phase, you can utilize your Bid Tokens during the Auction Phase. When a Bid Token is deployed in an auction, it positions the User/Bidder at the forefront of the gamified bidding process - placing them in the prime position to win the auction. It's essential to note, however, that the placement of a new Bid reactivates the countdown to 20 seconds and displaces the previous User/Bidder from their position as the potential winner.

Interestingly, the introduction of a Bid Token into the auction process does not contribute to an increase in the auction price. The price will only escalate when a User places a Bid obtained via a purchased Bid Pack. This distinction separates Bid Tokens from Bids, making them a unique feature of the ToucanWin crowdfunded auction platform. This structure aids in maintaining a level of fairness and transparency within our auction environment, ensuring all participants are treated equitably.

A "Bid" in the context of the ToucanWin platform is a digital token that a User acquires, typically through a purchase of a Bid Pack. This Bid is then utilized to participate in the active auction process. Each Bid, when placed into an auction, places the User/Bidder in a position to win the auction (so long as no other Bids are placed prior to the time expiring), incrementally increasing the auction price by one cent, thereby incrementally nudging the price to its final auction price.

However, it's important to note that while the conventional method of acquiring a Bid is through theurchase of Bid Packs, there may be special circumstances in which Bids are granted free of charge. These special conditions could be promotional events, rewards for active participation, or as part of our periodic loyalty program.

Nevertheless, whether acquired through purchase or awarded freely, a Bid serves the same function in the auction process – it incrementally increases the auction price and represents a User's active participation in the auction. The strategic placement of Bids can significantly affect the auction's progression, thereby playing a crucial role in your chance of winning the auction.

1) Open your web browser: Launch the web browser of your choice (e.g., Chrome, Firefox, or Samsung Internet).

2) Visit the website: Navigate to the website you want to create a bookmark for.

3) Access the browser's menu: Tap the three-dot menu icon in the upper-right corner of the browser.

4) Select "Add to Home screen": From the dropdown menu, choose the "Add to Home screen" or similar option. The wording may vary slightly depending on your browser.

5) Edit the bookmark name (optional): You can customize the name of the bookmark if you like. After editing, tap "Add" or "Save" to confirm.

6) A shortcut is added: A shortcut icon will now appear on your home screen, allowing you to quickly access the website.

1) Open Safari: On your iOS device, open the Safari browser.

2) Go to the website: Navigate to the website you want to create a bookmark for.

3) Tap the Share button: At the bottom of the Safari window, you'll see a square icon with an arrow pointing up. Tap it.

4) Choose "Add to Home Screen": From the sharing options, swipe left until you see "Add to Home Screen." Tap on it.

5) Edit the bookmark name (optional): You can change the name of the bookmark to your liking. Once you're done, tap "Add" in the upper-right corner.

6) A shortcut is added: A shortcut to the website will now appear on your home screen.